Where good
tools meet
great roll-out.
Hands-on software implementation support that drives adoption and value.
Implementation consulting with clarity, momentum, and real results.
Whether you’ve just purchased a new tool, are mid-implementation, or need a relaunch — I can help.
ABOUT US
Software roll-outs shouldn’t be this hard.
You’re investing in great software. Let’s make sure it delivers.
You’ve spent the time, effort and money; the software has been bought. But it’s still not embedded. No-one owns the rollout properly. Adoption stalls.
That’s how good tools become wasted investments.
This is where I come in.
I offer practical, hands-on software implementation support that turns tools into value.
Planning, configuration, training, comms, vendor coordination, launch, adoption - I ensure your software tools make your life easier, not harder.
| Amanda Ismail | Founder & Consultant
| Amanda Ismail | Founder & Consultant
“From my 18 years working in SaaS software, working both at the coal-face with customers and managing high-performing Customer Success teams, I’ve seen first-hand what happens when great software is rolled out poorly: missed opportunities, disengaged teams, and wasted time.
It honestly breaks my heart!
I started AIC to close that gap. My approach is collaborative, hands-on, and pragmatic.
I drive clarity and practicality with a focus on momentum and measurable outcomes for your business from day one.”
SERVICES
What I do: Project-based software implementation consulting.
Leveraging an extensive background in implementation and Customer Success teams in SaaS companies spanning over 18 years, I help organisations of all sizes and industries to implement software effectively.
Working as your internal onboarding partner, I set up systems by tailoring them to how your business and the people within it really work, ensuring teams are confident using these tools day-to-day.
Whether it's a new CRM, project management tool or internal platform, the team brings a practical, hands-on approach to implementation support.
Our services include:
Onboarding and roll-out strategy
Project management and stakeholder coordination
Training coordination and facilitation
Vendor liaison
Setup and configuration support
Change management and internal comms planning
Go-live planning (soft, phased, or hard launch)
Governance documentation and roll-out standards
Post-launch adoption tracking and ROI alignment
I partner with your team to lead and execute software rollouts from planning through to adoption.
Note: This doesn’t including managing procurement or long-term software admin, engagement ends after a successful roll-out and adoption period.
I specialise in implementation and onboarding support for SaaS platforms. This includes setting up adoption and value realisation goals for the future.
Platforms I support includes but is not limited to:
Marketing and content platforms - including DAM (Digital Asset Management) systems
CRM (Client Relationship Management) platforms
PM (Project Management) and Task Management software
Workflow and Automation Management
Internal communication & knowledge sharing tools
HR and people ops platforms
I am always open to new tools and platforms and can apply my methodology even without intimate knowledge of a product.
Aren’t sure if the tool you have in mind is included in this list? Let’s find out! Click below to book an obligation free discovery call.
PAST CLIENTS
“Her empathetic nature, ability to navigate complex challenges with clarity and efficiency, made the implementation seamless and laid the foundation for long-term success. Not only is Amanda a first-class professional she is also a lovely human, and a pleasure to work with.”
Marketing Coordinator | State Government Body
“Amanda made the entire process engaging and enjoyable. Their enthusiasm was infectious and expert knowledge gave us confidence.”
Ianne | Marketing Coordinator | National Consumer Retail Brand
“Amanda delivered a world-class onboarding and customer success experience.”
Nevi | Project Specialist | Government Body
“Trepidation I felt initally dissipated quickly due to the skills and knowledge, friendliness and responsiveness of Amanda. Her patience was very appreciated as well. Amanda is approachable and maintains composure and a sense of humour.”
Pip | Head of Content | Employment Tech Org
Book a discovery call.
Ready to make your software investment count?
I bring clarity, structure, and momentum to your software roll-out.
Whether you’ve just purchased a new tool, are mid-implementation, or need a relaunch — I can help.
Click below for an obligation free 30 minute meeting with me. I’d love to hear from you.